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PAYMENT

Currently we only accept payment via Bank Transfer with Rupiah (IDR) as the currency on this website.
An invoice will be sent to your email once you have placed your order. You are required to complete your payment within 24 hours. We will send the payment receipt once payment has been confirmed.

 

PROCESSING AND DELIVERY TIMES

Deliveries to Indonesia addresses can be expected to arrive 2-5 working days from the time of shipment. Most metropolitan deliveries are received in 2 working days, where the order is received between Monday – Friday and prior to midday.

When your order has been placed, a confirmation email will immediately be sent to your nominated email address. If you do not receive a confirmation email, please contact info@konkrete.id

All order with payment after 9:00 WIB will be processed and sent on the same day at 17:00 WIB. Order and payment after 17:00 WIB will be processed and sent on the next working day at 9:00 WIB.

Destination within Indonesia – shipped via JNE & J&T

All order will be charged shipping cost according to weight.

Customers will be charged shipping fees based on the weight of their order. If the accumulated weight exceeds 1 kg, another kg will be added to shipping fees. Weight of every item is stated on the product detail page.

 

RETURNS, EXCHANGES, REFUNDS

All sales are final. Returns, exchanges and refunds will be made only if you received incorrect or damaged goods. Fill in the form at Contact Us page and write “Return Incorrect / Return Damaged” as subject for return instructions. Upload a photo of the incorrect or damaged goods. Please keep in mind that returned goods must include packaging and label still attached.